My experience with Service Medic Heating & Air Conditioning was excellent! My wife and I decided to replace our two HVAC units (both ~20 years old). We had several companies quote the replacement and Service Medic was by far the cheapest option.
Service Medic was very professional, responsive, and answered all of our questions. They replaced the upstairs unit on the first day to ensure we had AC for the night. They then replaced the downstairs unit on the second day. It was high quality work on some very hot summer days! My wife and I are very happy with the results!
Sam is professional, honest and a pleasure to work with. He gave me an excellent price on my HVAC system and got it installed the next week! I will continue to use Service Medic for all of my heating and cooling needs.
Mid-December 2022, 48 hours before the coldest weekend on record in the Triangle, Sam and Adil came to our home. They disassembled our inadequate HVAC system and replaced all components with a larger and enhanced Trane system. Sam and Adil's courtesy, punctuality and thorough Trane HVAC knowledge proved we made the right choice for our HVAC system installation. You will make the right choice too if you use Service Medic NC.
I called Service Medic on a whim for a new HVAC quote after not being impressed with the larger companies I had talked to. I’m so glad I made that call. Sam and Adil installed a new gas pack and split unit in my home and I could not be happier with the results. Not only was the price very reasonable, the customer service I’ve received has been phenomenal. I’ll be using them for all my HVAC needs going forward and would recommend them to anyone.
They are great. Service Medic does what they say they will do, when they say they will do it. Very knowledgeable and professional 👏
Sam and Adil make a great team. We were having issues with our A/C unit and they were able to come out next day to diagnose the issue and were back the day after to replace our A/C unit and furnace (can't thank them enough for their prompt install/repairs in this heat!). They took extra care to keep our home clean throughout the process and we are very pleased with their work and our new A/C unit. Sam and Adil do great work for an affordable price and are reliable, honest, knowledgable, and professional. We are very satisfied and would highly recommend Service Medic for any HVAC needs. Thank you Sam & Adil!
I highly recommend!!!! They have replaced 2 of our A/C units and our air handler. Amazing work and beyond professional. Undeniably reasonably prices! Thank you Service Medic!
Sam and Adil did a great job installing my home's HVAC system. They are clearly committed to high quality work, professionalism, and great customer service. Everything Sam advised in our consultation and put in the proposal is the way it happened during the installation. No surprises. I really appreciate that. Thanks, guys
Sam and his team did a fantastic job. They evaluated our old system, made recommendations, and quoted us for a full system replacement, which was needed. After having a few other companies quote the same job, Service Medic had the best pricing, by far. The best part of the job was that they did exactly what they said they would do: They showed up right on time and hauled the old system out on the same day. They are very professional and knowledgeable. I highly recommend Service Medic!
Thoroughly impressed with Sam and his team! From the initial contact through installation they did exactly what they said they would do, when they said they would do it, with the utmost attention to detail. I have completely remodeled my home from top to bottom over the last 3 years and Service Medic by far provided the best experience of any contractor I have dealt with! In doing my research in advance of the purchase I called the other guys touted as "Best of Holly Springs" for plumbing and HVAC and they weren't even close on pricing and value. Do yourself a favor and call Sam for any HVAC needs!
Sam and Adil were great help to resolving my HVAC failure due to a power surge. I used to have a certain HVAC support I would call before Service Medic but after the work and the price difference, I will now look to use Service Medic for any future issues or upgrades I need for my home.
Whole outside system needed replaced and they not only provided options, but affordable ones too! They also provided information about the good/bad between brands and provided recommendations without any "salesman" attitude you may get from other HVAC companies. They resolved the issue in timely manner during cold months and a job well done as we have heat again!
They have serviced others in my neighborhood (which is how I come to find them) and everyone has been pleased with their support.
Highly recommend for their service and support, you won't be disappointed.
Service Medic is an excellent business that is knowledgeable, trustworthy, honest, and follows through on every detail they mention. Sam and Adil were wonderful to work with and we actually had them install multiple HVAC units at our business. They are super dependable and below priced among many of their competitors. I highly recommend them to anyone looking for a company that delivers a quality product with a wonderful focus on customer service!
I can not say enough great things about Service Medics! Service Medics replaced our upstairs AC unit. Sam was very responsive in getting us a quote and got us on the schedule so fast. The day of the install they were very professional and completed the install quickly. They showed us the new system and how to work it. The whole process moved really fast and now we are enjoying our new AC unit. I highly recommend Service Medics!
Our A/C gave out on one of the hottest days of the year. The next day, it was fixed. The company I always use was busy and couldn't get to me until later that week. With a 14 month old and a HOT house, I was in desperate need. Then I found Sam at Service Medic. I called him and he swung by as he was on his way to another job. Sam and Adil (business partner) diagnosed the problem, gave me a solution, and they had it fixed the next day. We were due for a new A/C unit as we were on year 16 with our old one. Sam and Adil were very knowledgable about the process and gave me clear instructions on what they would do. They also gave me a time that everything would take place and they came through on that promise as well. I was not given a 2 hour window like most places. I was given a specific time and they were there. Another great thing is that their work was clean, professional, and very cost friendly. If you are looking for your next "A/C Guy," look no further than Service Medic. You'll be glad you did.
We have used Service Medic multiple times for AC repair and maintenance, heating maintenance, UV whole house air purification system for our HVAC, a new water heater and other miscellaneous heating and cooling needs. Sam and Adil are extremely professional, trustworthy, talented and some of the best heating and cooling specialists in the triangle. They are always on time, consistently exceed our expectations and always make suggestions that are economical, as well as long lasting. If you’re looking for someone you can trust, someone who will do exceptional work, someone who takes pride in their work and for a reasonable price look no further than Service Medic. They are simple the best.
Sam was very professional and took the extra time to install my AC and furnace the right way. The attention to detail and addressing my questions were important to me. The install was very neat, they even leveled my old heat pump and bundled up the lines. Small local business and they do their own work, highly recommended.
Sam installed a Trane split system and a Trane gas pack for me. His work was flawless and his prices were very affordable. Sam really cared about me and was acting in my interests. I know he will take care of me and my new systems with reliable maintenance and prompt service should I need it in the future. Sam is so very personable. The entire experience was stress free and enjoyable. His workmanship was impeccable and his knowledge and honesty are unbeatable.
I was referred to Sam by my contractor. He ran a new gas line for me, repaired part of my AC unit, and cleaned my AC units. He is a very nice person and easy to communicate with. He showed my the problems that I had and thoroughly explained how he was going to fix them. He was late both times that he stopped at my house but he let know he was running late. I will definitely use Sam again in the future.
What a great company !! Finally a business I can trust. They installed the entire HVAC unit within a day. I was quoted a price and that’s exactly what we paid. Now we have an excellent brand new hvac unit Thanks Sam !!
I've worked with several HVAC servicing companies in the triangle, but hands down these guys are the best. The quality of their work is top notch. I can tell this even as a layperson. Everything is tied up, sealed, taped, labeled. They explain everything in detail and can "dumb it down" for the customer when needed. The prices are very fair. I really can't speak highly enough for these guys. I've had them do several projects now for me (HVAC for home addition, multiple zoning, servicing, fixing what was done wrong before, water heater) and will continue to use them in the future.
Service Medic has replaced the HVAC unit in my home as well as serviced my business HVAC, in addition to working on a cooler unit. Sam responds quickly to your calls and is very professional; he focuses on the job to finish in a timely matter. I would recommend Service Medic to my family and friends.
We were referred to Service Medic by a friend. Sam was super responsive and was out the next day to look at our HVAC situation after our initial contact with him. We felt that he was super personable and made an effort to ensure we knew what all of our options were. When making a large purchase like this, it can be difficult to trust the other party. We felt comfortable and trusted Service Medic throughout the whole process. It's been about a month or so since we replaced our unit and we couldn't be more satisfied with the airflow in the house and the overall service we received.
I called Service Medic and spoke to Sam the owner to get a new HVAC Heating & Cooling System installed. Sam & Adil came out the next day and installed a new Goodman unit in a day! They really helped me with this big cold spell we are having and really cant speak highly enough about their service. Highly Recommended! Thanks again for your prompt response and service.
Sam was very knowledgeable when he replaced my upstairs AC unit last summer. He was able to complete the work in a few hours and the quality of work was excellent. Sam also replaced my downstairs AC/heating a few days ago and performed all the work within half a day, which allowed me to have heat in the middle of winter.
Sam is truly the best in the business! I been using him for 2 years now and has always gone on and beyond with his service. He is fast, reliable, and his prices are fair. I wouldn't call anyone else for my AC/Heating troubles. Thanks again for everything that you do for us.
I have been using Sam for all of my HVAC repairs for years. I would never even consider calling anyone else.
He is a true professional and always very responsive. I call him and he comes. Diagnosis the problem and repairs it expertly.
I highly recommend this company.
Over the years I have trusted Sam and his team from Service Medic to keep our HVAC units running. Our house is 13 years old and I recently had Service Medic replace all 3 HVAC systems and was very happy with the cost, quality of work and attention to detail. I feel like they have been honest, reliable (can I get a AMEN!), fair and friendly and I would recommend them to others. Not even a thought about trying another company. Service Medic has earned my business and I am a happy, loyal customer!
Super fast and great service! Sam responded quickly and provided valuable insights into the problems with my heat pump and dishwasher and the best way to solve them. I'll use them again!
Service Medic repaired my A/C unit and did a great job. Sam is very helpful and knowledgable. He took time to explain what the issue was and to provide options on repair. I would definitely recommend him.
This team was "johnny on the spot" with SAME DAY SERVICE, our employees appreciate the fast and friendly service!!! Cynthia F.
I have worked with Sam through my business and personally for over five years now. I have had a great experience with all the jobs (15 +) Sam has done for me over that time. Service Medic's attention to detail and rapid response are second to none. I never hesitate to recommend Service Medic!
Service Medic and Sam are the best in the business and recommend them to everyone. After getting the runaround and astronomical quotes from many of the top HVAC service companies in the Raleigh-Durham and mediocre work found Service Medic and Sam to be the most knowledgeable and do great work. Hands down the best in the area without the high overhead. The prices are incredible and you get great work and what more could you ask for in HVAC Service provider. Hands down the best in the area and highly recommend.
Sam and his team are absolutely amazing! When ever I have an issue with my HVAC or Water Heater he's my first choice to turn too for help. He has always been quick to give me an honest an fair diagnostic of the problem and options to repair and gets the work done quickly and right the first time. I have been a repete client for years and highly recommend him to my friends and family. If you don't want to waste time and money getting the run around and are looking for quality work at fair and honest prices, go with Service Medics where you will be satisfied every time. I trust them like family because they treat me like family!
Sam worked on my AC and was very understanding what my needs were. He was very patient and explained me the procedure very well. He worked on my other AC as well that had a minor issue which he fixed for free. Normally someone in his position would have charged me more money. I was very happy with the service and he will be my go to guy in the future for sure. Highly recommended.
ServiceMedic recently replaced our upstairs HVAC unit, after receiving a high recommendation from a neighbor. Sam gave me a reasonable estimate for the work, and was easily accessible during the entire process. On the day of installation, Sam and Adil knew exactly what they were doing. They did not leave any stone unturned – removed the old equipment cleanly, installed and tested the new equipment without causing any disruptions. They even went above-and-beyond by noticing a fire hazard with an attic light bulb that was too close to the air duct and moved it at no cost. They were prompt in any questions during and after the installation. I will certainly go back to ServiceMedic for my future needs, and happy to recommend them to others.
I could not be more impressed with Sam and his team from Service Medic. Our 20 year old unit upstairs had finally given out and Sam was quick to respond, quoted us a very reasonable price and installed a new unit the very next day. They were very thorough, professional, and explained all that they were doing. This is the first time I had ever used their services and I WILL most definitely be using them for any further needs we should have. They were absolutely awesome.
We have called on Service Medic twice now. Both times, it was hot outside and the AC unit quite. Both times the service was prompt, ( diagnosed within 12 hours and repaired within 24/48 hours) Not only is this dependable service, Siam is knowledgeable and his pricing is very reasonable. I would recommend them to anyone. If YOU are in need don’t hesitate to call.
We have had such bad luck over the years with HVAC people. I always felt like I was being “sold” and rarely felt comfortable with the diagnosis. We’ve been having some issues with both units and had a couple of larger companies in to inspect. To make a long story short, we had conflicting assessments with a wide range of proposals. Off of the 12 5-Star reviews I read here, my wife and I had Sam come and bid. Sam took the time to show me exactly what he saw, sketched things out to make it simple, and provided an estimate that was about 20% less than the nearest competitor for comparable work (and about 80% less than one of the bids that included work that the other vendors said was absurd). Sam and his partner got on our job a day later, completed the work promptly, and were very proud of the work the did (Sam again took the time to show me everything and the areas where they went beyond what’s required). I’m happy to make mine 5-Star #13.
Sam and Adil replaced my 23 year old split system with a gas pack this past spring. They got me a great deal on a Trane unit and worked through the complications of converting the system patiently and competently. They supplied replacement parts on top of what was initially expected and relocated a dryer vent for me. Their work is neat and all the gas lines, shroud and flex routes and connections look great! Passed inspection in less than a minute! They are super nice guys and I'm glad I waited so long to get this done. Thanks again, Sam and Adil!
As a 66 year old woman for the last three years building my own home I have dealt with quit a few contractors, tradesmen. Here are a few observations I made concerning Sam and Adil as they installed a new heat pump for me. First of all these men were respectful to me and treated me fairly. They explained what I needed, why I needed it. They pointed out weaknesses of prior workmanship without badmouthing the former tradesman. They treated their work as their career and not just something to hurry through so they could get on to the next job.Sam and Adil's character came shining through as honest, trustworthy. I wish more tradesmen would treat their jobs as careers and with respect as these two men do. Thank you Sam and Adil for work well done.
FANTASTIC is an understatement for Sam and his company. He was punctual, TRUTHFUL and and overall wonderful professional. He made me feel very at ease about that big decision my family had to make and if I had to do it all over again I would in a heartbeat. I HIGHLY recommend Service Medic for your HVAC needs. I will definitely be a repeat customer for maintenance and upkeep. I am very happy and you will be to.
Very professional. Made us feel very confident in the decision to hire them. Honest with everything they did and said. I highly recommend them. Will be hiring them to perform the yearly maintenance on our new unit. - Jo Ann Whittington
We called Service Medic and spoke to Sam the owner to get a new HVAC Heating & Cooling System installed on our 3rd floor. Sam & Adil came out and assessed our needs which helps us reduce one unit by getting a larger unit to heat and cool 2 floors. Their service is professional, price is reasonable and they were very honest and straight forward. There turnaround time is excellent and we highly recommended Service Medic! We will be using them to service our units going forward.
This was a great experience with Service Medic. They gave us a great price. They kept us informed and the were here when they said they would be. I would recommend them to anyone. Thanks for the job well done.
I asked for recommendations for HVAC companies from my friends. Having three quotes in hand, Sam was by far the least expensive for the same type of replacement. Besides price, Sam went above and beyond in all aspects. Very professional, friendly, timely, honest. Just great service with no hidden costs or surprises.
They diagnosed and repaired my ac unit (extensive repairs) all in one day. They called the manufacturer of my unit for me to get the parts covered under warranty, even though I had never registered the unit. This saved me quite a bit. Would deffinately recommend.
Cannot say enough about the high quality of service and fast response. So impressed with these guys!
I am extremely happy with my hvac AND water heater replacement!!! Great communication and great, fast service. Also VERY nice price.... I feel so relieved to have this work done.
After being told by other companies "they were too busy and couldn't get to me today" I did a final google search and found Service Medic. (Who was also 'too busy') but made time to look at my homes AC. Sam not only accommodated my last minute request but went as far as to check my AC unit (on his way to another job). He kept in touch with my situation the entire time he was away. Came by later that day to diagnose my situation, identify the problem, replace the burnt board and made sure my family and I were good. A++ needless to say he's our AC mech from here on out.
What can I say? Sam is thee best I’ve been working with Sam for many years now. He ALWAYS come through with what he say he’ll do and has never failed me. If I call on him he’ll be here if not the same day then the next day. I HIGHLY recommend Sam and his team to get the job done. You will not be disappointed.
Sam and his team are absolutely the best! This was the second time working with Services Medic and they delivered. They were very understanding of this new business owner and the needs of my business. They worked with my budget and the product was not compromised. I am truly appreciative.
Very happy with my HVAC system replace. Sam & Adil very helpful, friendly and professional. Price was better than all other quotations. Very happy with their fast response and timely work.
They came and replaced a fan on my unit for a very reasonable price. Then also came later and replaced unit altogether and was the best price I found around. They are friendly and they do great work. I would highly recommend their service to anyone if you want the job done well and with a great price.
Sam and his partner installed the new VAC system for my home, they gave a very quick response for my request. Provided a very detailed protocol, competitive price, super good installation professionally, thoroughly check up, gave some maintenance service for other systems. They have chosen the most latest reliable products and agreed to gave free labor service for the next few years. We're satisfied with their service and feel comfortable to recommend to you.
I called Sam and told him that my heat pump had gone out and that I wanted to convert to a gas pack. He and his partner came within days and explained everything to me in terms that I could understand. They were so kind to work around my schedule. The installation was flawless. They came when they said they would and finished in a timely manner. I will always call on them for all my HVAC needs. I highly recommend them!
Sam & Adil did us right on a recent home purchase, and I'm very glad to have contacted them. When we had a regular house inspection, it was too cold for the home inspector to properly check out the air conditioning units (and home inspectors typically don't open up closed units to see how the internals are working). Well, before the heat started I wound up calling up Sam to get them to come out and service the 17 year old units. Turns out to be both a smart and costly move, but I'm very happy with the results.
Both units were quite rusted, one compressor had a blown capacitor and wouldn't have turned on anyway, and they were both low on freon. Faced with the choice of patching up these units that were probably on their last legs or doing the job right, I decided that we would replace the units.
Sam & Adil did the job right. They replaced the compressors and coils in a day, and did a great job. I'm very happy with the new units (Goodman replacing the original Lennox AC units). I mentioned that I was looking to replace the thermostats at some point in the future, and Sam said that they would do the job replacing the thermostats when they installed the AC. That was a small but very meaningful gesture, and I'm very appreciative of it.
I'll gladly call them out again for my HVAC needs!
We, like several in our neighborhood, inherited a poorly installed HVAC system contracted by our builder. Since the day we moved in it gave us headaches and was in constant need of repairs. When we decided to bite the bullet and get a replacement, we went with Sam at Service Medic and could not be happier with his service or professionalism. Instead of simply re-creating what we had, Sam and Adil were creative and came with solutions to improve the efficiency of our system. We couldn’t be happier with their work.